Tricia Wang

Tricia Wang is a technologist, sociologist and humanistic data expert. She is recognized for her innovative approach to how companies understand their customers. Her work focuses on the intersection between technology and sociology, arguing that companies must complement "big data" with "thick data," which is the qualitative information that emerges from human observation and interaction. This vision has positioned her as one of the most influential voices in the world of market research and product design, challenging the industry to think more holistically.

With a strong background in sociology and doctoral studies at the University of California, San Diego, Wang has dedicated herself to researching the complexities of digital society. She co-founded Sudden Compass, a consulting firm that helps organizations understand cultural trends and make more informed strategic decisions. Through her work, she has advised tech giants and leading companies, helping them go beyond the numbers and connect with people's emotions and motivations.

Tricia Wang's central idea is that big data can tell us what people do, but thick data tells us why they do it. In her acclaimed TED talk, she used the example of Nokia, which failed to see the potential of the smartphone in the Chinese market despite having a lot of data. She, through direct observation, discovered that people were willing to pay more for smartphones for greater social connection. This insight, ignored by Nokia's management, became a case study in the importance of human intuition and qualitative data.

In addition to her work as a consultant, Tricia Wang is a prolific speaker and an active voice on ethics in technology and data privacy. Her talks are known for their energy and ability to challenge conventional thinking, inviting leaders to adopt a more empathetic and humane approach. His story is a reminder that in a world dominated by algorithms, the key to success remains a deep understanding of the human experience.