Jeanne Bliss

Jeanne Bliss is an influential American consultant, speaker, author and thought leader, recognized for her pioneering work in the field of customer experience (CX) and brand loyalty. Her trajectory is a clear example of a career that fuses business strategy with a deep humanistic vision, which has positioned her as one of the most authoritative voices in the debate on how companies can forge lasting relationships with their customers. With a focus on empathy and leadership, Bliss has transformed the mindset of countless organizations.

Her career took off in the corporate world, where she served as Chief Clients Officer (CCO) at several companies, including Microsoft and Coldwell Banker. In these pioneering roles, Bliss was responsible for designing and implementing customer-centric strategies, gaining invaluable experience in corporate culture management and process innovation. His work focused on the idea that customer experience is not a department, but the essence of business strategy.

One of Jeanne Bliss's key achievements is her ability to translate complex customer experience concepts into practical, actionable insights for leaders and practitioners. Her books, such as Chief Client Officer (2006) and Would You Do That to Your Mother? (2018), have become essential guides for those seeking to improve their performance. In her publications, Bliss explores how companies should treat their customers with the same respect and care as their loved ones, a philosophy that has impacted thousands of executives.

In addition to her work as a consultant and author, Jeanne Bliss is a sought-after speaker at business and technology events around the world. Her talks focus on the future of CX, purposeful leadership and the importance of continuing education for success. Her legacy is measured by her ability to popularize the role of the CCO and her valuable contribution to the debate on loyalty and customer-centric culture, leaving a footprint of knowledge and inspiring a new generation of leaders.