Biography
Jeanne Bliss is a consultant, speaker, author, executive and entrepreneur. She studied sales management at the University of Illinois Urbana-Champaign. She is a leadership and customer experience specialist.
She is founder and president of Customer Bliss, a strategy and operations consulting firm, and co-founder of The Customer Experience Professionals Association. She has extensive experience advising large companies and was part of teams such as Lands 'End, Coldwell Banker, Allstate and Microsoft Corporations, among others. She is also an international speaker at international events and forums, sharing her knowledge on how to improve customer relationships and on business development and growth.
In addition, she is the author of several books including "Chief Customer Officer 2.0: How to Build Your Customer-Driven" and "I Love You More Than My Dog: Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad".
