Jeanne Bliss

Jeanne Bliss is a renowned customer experience (CX) expert and author, known for her work in transforming companies to become customer-centric. With more than 35 years of experience, Bliss has been a pioneer in the field of customer experience, helping numerous companies build lasting and meaningful relationships with their customers.

Jeanne Bliss is the founder and president of ClientBliss, a consulting firm that advises organizations on creating Client-centric company cultures. She has worked with renowned companies such as Microsoft, Land's End, Coldwell Banker and Allstate, helping them develop strategies that foster Client loyalty and improve overall satisfaction.

One of Jeanne Bliss' major accomplishments is the creation of the Chief Customer Officer (CCO) position, a role she has helped define and promote in the corporate arena. As one of the first CCOs in the United States, Bliss has set the standard for this role, demonstrating its importance in aligning business strategies with customer needs and expectations.

Bliss is the author of several influential books on customer experience, including "Chief Customer Officer" and "Would You Do That to Your Mother?". Her books offer practical insights and strategies for companies to improve their interactions with customers and develop a customer-centric organizational culture.

In addition to her work as a consultant and author, Bliss is a sought-after speaker, sharing her experience and expertise at global CX events and conferences. Her focus on empathy and authenticity has inspired many organizations to rethink and improve their approach to the Client.

Jeanne Bliss is a customer experience leader whose work has transformed the way companies interact with their customers, fostering more authentic and lasting relationships.